# Eng Techno

> Professional UI/UX Design, Web Development, and Mobile App Development services

**Expertise:** UI/UX Design, Web Development, Mobile App Development, Software Development, Custom Software Solutions, Frontend Engineering, Backend Engineering, Desktop Application Development, Product Design, Technical Support

**Areas Served:** United Arab Emirates, Saudi Arabia, Egypt, Qatar, Kuwait, Jordan, Oman, Bahrain

**Founded:** 2020-01-01T00:00:00.000Z

**Team Size:** 40

## Core Pages
- [Home](https://engtechnos.com/en): Overview of Eng Techno
- [About Us](https://engtechnos.com/en/about-us): Company, team, mission, and vision
- [Services](https://engtechnos.com/en/services): All services we offer
- [Projects](https://engtechnos.com/en/projects): Portfolio and case studies
- [Blog](https://engtechnos.com/en/blog): Articles and insights
- [Careers](https://engtechnos.com/en/careers): Open positions
- [Competitions](https://engtechnos.com/en/competitions): Awards and achievements
- [Contact Us](https://engtechnos.com/en/contact-us): Get in touch
- [Start a Project](https://engtechnos.com/en/contact-us/project-proposal): Submit a project brief

## Services
### [UI/UX Design](https://engtechnos.com/en/services/uiux-design)

> Research-led UI/UX design that turns complex products into interfaces people actually understand — shipped as production-ready Figma systems.

We design and deliver purpose-built software systems that streamline operations and solve real business challenges, combining reliable architecture with flexible, growth-ready technology.

**FAQs:**
- **Q: What does your UI/UX design process look like?**
  A: We start with discovery and user research, then move to information architecture, wireframing, visual design, and a production-ready design system in Figma. Every handover includes component specs, tokens, and interactive prototypes.
- **Q: Do you create full design systems?**
  A: Yes. We build scalable Figma design systems with tokens (color, typography, spacing), reusable components, variants, and documentation — so your team can grow the product without visual drift.
- **Q: Do you run user research and usability testing?**
  A: Yes. Depending on project scope, we conduct user interviews, usability tests, card sorting, and analytics reviews to validate design decisions against real user behavior, not opinion.
- **Q: Can you redesign an existing product?**
  A: Yes. We audit your current UX, identify friction points using analytics and user feedback, and ship a redesign that preserves what works while fixing what doesn't — often in phases to reduce risk.
- **Q: Do you design for accessibility (WCAG)?**
  A: Yes. We design to WCAG 2.1 AA as a baseline: proper contrast ratios, keyboard navigation, semantic structure, ARIA patterns, and screen reader flows tested during the design phase, not after.
- **Q: How do you handle Arabic (RTL) design?**
  A: We design native RTL experiences from day one, not as an afterthought: mirrored layouts, Arabic typography pairing, proper numeral handling, and bilingual brand voice applied throughout the interface.
- **Q: Do you provide design-to-code handoff support?**
  A: Yes. Our deliverables include Figma dev-mode specs, exported assets, motion specs, and interactive prototypes. We stay engaged during development to answer questions and maintain design fidelity.

### [Web Development](https://engtechnos.com/en/services/web-development)

> Fast, SEO-ready websites and web apps built on Next.js, React, and TypeScript — shipped bilingually from day one.

We build high-quality, custom web applications, from simple landing pages to complex platforms, with secure and scalable front-end and back-end development tailored to your business needs.

**FAQs:**
- **Q: What web technologies do you use?**
  A: We build modern websites and web apps with React, Next.js, TypeScript, Node.js, and Tailwind CSS, and integrate with Postgres, MongoDB, and headless CMS platforms like Payload CMS. We pick the stack based on project needs — not trends.
- **Q: How long does it take to build a website?**
  A: A typical marketing site takes 3–6 weeks. A custom web application with authentication, dashboards, and third-party integrations usually takes 8–16 weeks. We share a detailed timeline after the discovery call.
- **Q: Do you build SEO-friendly websites?**
  A: Yes. Every site we ship follows technical SEO best practices: server-side rendering where appropriate, structured data (JSON-LD), clean URLs, fast Core Web Vitals, and full support for meta tags, sitemaps, and multilingual hreflang.
- **Q: Can you redesign or rebuild my existing website?**
  A: Yes. We audit your current site, map a migration path that preserves SEO equity and analytics history, and ship a new version incrementally — so you don't go dark during the transition.
- **Q: Do you support Arabic and right-to-left (RTL) layouts?**
  A: Absolutely. We build fully bilingual English/Arabic websites with native RTL support, locale-aware typography, and properly mirrored components — not just translated strings.
- **Q: Will I be able to update content myself?**
  A: Yes. We integrate a headless CMS (usually Payload or Sanity) so your team can edit pages, posts, and media without developer involvement. We include a handover session and a written admin guide.
- **Q: Do you offer hosting and maintenance after launch?**
  A: Yes. We offer managed hosting on Vercel, AWS, or your preferred provider, plus monthly maintenance plans covering security patches, dependency updates, uptime monitoring, and small change requests.

### [Mobile Development](https://engtechnos.com/en/services/mobile-development)

> Native-feeling iOS and Android apps built with React Native and Expo — offline-ready, store-approved, and performant on mid-range devices.

We build high-performance native and cross-platform apps for iOS, Android, offering end-to-end solutions from usability design to smart device and payment integration.

**FAQs:**
- **Q: Do you build native or cross-platform apps?**
  A: Both. We default to React Native / Expo for projects where iOS and Android share most features — it cuts cost and time by roughly 40%. For apps with heavy native requirements, we build native Swift or Kotlin.
- **Q: How long does mobile app development take?**
  A: An MVP with core flows typically takes 10–14 weeks. A production-grade app with authentication, payments, notifications, and App Store submission usually takes 16–24 weeks.
- **Q: Do you handle App Store and Play Store submission?**
  A: Yes. We handle the full submission process: store listings, screenshots, privacy declarations, TestFlight, internal testing tracks, and responding to review feedback until your app is live.
- **Q: Can you add push notifications and analytics?**
  A: Yes. We integrate push notifications via Firebase Cloud Messaging or OneSignal, and analytics via Firebase, Mixpanel, or PostHog — instrumented around the events that actually matter for your product.
- **Q: How do you handle offline support?**
  A: We use local-first patterns with SQLite, AsyncStorage, or WatermelonDB where it matters, with sync layers that resolve conflicts cleanly. Users keep working offline and everything syncs when connectivity returns.
- **Q: Do you support in-app purchases and subscriptions?**
  A: Yes. We integrate App Store and Google Play billing using StoreKit 2 and Google Play Billing, including receipt validation, subscription tiers, trials, and webhook-driven entitlement updates.

### [Software Solutions](https://engtechnos.com/en/services/software-solutions)

> Custom internal platforms, SaaS products, and workflow automation that digitize how your business actually runs — not how a template assumes it does.

Software Solutions

**FAQs:**
- **Q: What kinds of custom software do you build?**
  A: We build internal dashboards, ERPs, CRMs, marketplaces, SaaS products, and workflow automation platforms. Every build starts with a discovery phase to understand the business processes we're actually digitizing.
- **Q: Do you integrate with existing systems?**
  A: Yes. We integrate with ERPs (SAP, Odoo), accounting systems, payment gateways (Stripe, HyperPay, Paymob), CRM platforms, and custom internal APIs. We map integration points during discovery before writing code.
- **Q: How do you handle project scope and pricing?**
  A: For well-defined projects we quote fixed price. For evolving products we use time-and-materials with weekly sprint reviews and a clear burn-down against budget. Either way, you always know where you stand.
- **Q: Do you own the code and IP after the project ends?**
  A: Yes. Once the project is paid in full, you own 100% of the code and intellectual property. We hand over the repository, deployment access, documentation, and any credentials used during development.
- **Q: How do you ensure software quality?**
  A: Through automated testing (unit, integration, end-to-end), code review on every PR, CI/CD pipelines, staging environments, and a QA checkpoint before production releases. Quality is built into the process, not tacked on at the end.
- **Q: Can you scale a pilot into production?**
  A: Yes. We design pilots on patterns that scale — proper data modeling, clean service boundaries, observability baked in — so the path from pilot to production doesn't require a full rewrite.

### [Technical Support](https://engtechnos.com/en/services/technical-support)

> Proactive technical support that keeps your product stable, secure, and improving — not just reacting when something breaks in production.

We provide reliable technical support to keep your systems running smoothly, quickly resolving issues and ensuring stability, performance, and continuity for your business.

**FAQs:**
- **Q: What does technical support cover?**
  A: Our support plans cover bug fixes, security patches, dependency updates, uptime monitoring, performance tuning, backup verification, and small feature requests. We define the exact scope and SLA in the support agreement.
- **Q: Do you support projects you didn't originally build?**
  A: Yes. We can onboard existing codebases after a technical audit. The audit identifies risks, quick wins, and the realistic monthly support capacity for your stack.
- **Q: What is your response time?**
  A: Response times depend on your support tier: critical incidents within 1 hour on our Priority plan, 4 business hours on Standard, and next business day on Essential. Resolution times are tracked against SLAs and reported monthly.
- **Q: Do you offer 24/7 monitoring?**
  A: Yes. Our Priority plan includes 24/7 uptime, error, and performance monitoring with on-call escalation. We use Sentry, BetterStack, and custom alerting to catch issues before your users do.
- **Q: How are support hours billed?**
  A: Monthly retainers include a fixed number of hours. Unused hours don't roll over beyond 20%, and over-cap work is billed at a pre-agreed hourly rate. You always get a monthly breakdown of hours used.
- **Q: Can support scale up during product launches?**
  A: Yes. We can temporarily expand coverage during launches, marketing campaigns, or migrations — including launch-week war rooms and extended on-call hours — arranged at least two weeks in advance.

### [Odoo Services](https://engtechnos.com/en/services/odoo-services)

> Expert Odoo implementation, customization, and support for UAE, KSA, and MENA businesses — ERP, accounting, inventory, CRM, manufacturing.

Odoo is one of the most powerful and cost-effective ERPs on the market — a single platform that unifies accounting, inventory, sales, CRM, HR, manufacturing, and eCommerce. But a successful Odoo rollout is 20% software and 80% implementation. That's where we come in.We help UAE, KSA, and MENA businesses move off disconnected spreadsheets and legacy tools onto a clean, properly configured Odoo instance — with the customizations and integrations your business actually needs, not a cookie-cutter template. Whether you need a full ERP transformation or a focused deployment of a few modules, we scope, build, migrate, train, and support.Every engagement starts with a business-first fit-gap analysis so we only configure what you'll actually use, and every delivery ships with documentation and hands-on training so your team owns the system long after launch.

**FAQs:**
- **Q: Odoo Enterprise vs Odoo Community — which edition should our business choose?**
  A: For any serious business in Egypt, Saudi Arabia, UAE, or the wider GCC, Odoo Enterprise is almost always the right choice. Odoo Community is free and open-source, but it lacks proper MENA accounting localization, has no Odoo Studio (the no-code customizer that makes small changes survive upgrades), no official bugfix support, no mobile apps, and significantly weaker modules for manufacturing, marketing automation, field service, and advanced accounting. Odoo Enterprise is a paid annual subscription per user but unlocks the full Odoo app suite, Odoo Studio, official Odoo SA support, guaranteed bugfixes, and native iOS/Android apps. The license cost is small compared to the productivity loss and integration headaches of running Community at scale long-term. As an experienced Odoo implementation partner, we'll size your Enterprise license honestly based on real active users — not inflated seat counts.
- **Q: Do you handle ZATCA Phase 2, Egyptian e-invoicing, and regional VAT compliance in Odoo?**
  A: Yes — fully. For Saudi Arabia we implement ZATCA Phase 2 (FATOORA) end-to-end: QR code generation, cryptographic stamps, XML invoice format, and direct integration with the ZATCA integration portal for real-time clearance and reporting. For Egypt we integrate Odoo with the Egyptian Tax Authority (ETA) e-invoicing portal (الفاتورة الإلكترونية) covering invoice structure, digital signatures, and submission workflows. We also configure UAE 5% VAT, Bahrain, Qatar, and Oman VAT setups including tax codes, chart of accounts, and fiscal positions. MENA localization is never plug-and-play — we customize every configuration to match your actual operations and validate every generated invoice against the tax authority's schema before go-live, so you don't fail compliance audits later.
- **Q: Can you migrate our data from QuickBooks, SAP, Zoho, or Excel into Odoo?**
  A: Yes — data migration is one of the most common reasons Odoo projects fail when the wrong partner is chosen, and we treat it as a first-class engineering problem. We've successfully migrated clients from QuickBooks, Zoho Books, SAP Business One, Microsoft Dynamics NAV/Business Central, Oracle NetSuite, SAGE, and raw Excel spreadsheets into Odoo. Our process: audit the source data (we typically find 20–30% is duplicated, stale, or misclassified), clean and map it to Odoo's data model, run 2–3 dry migrations on a staging environment, reconcile opening balances and open transactions with your finance team, then cutover during a scheduled low-activity window with a documented rollback plan. We never skip validation steps to meet an artificial deadline — a botched migration causes accounting and inventory issues that haunt a business for years.
- **Q: Which Odoo version and hosting setup do you recommend for businesses in MENA?**
  A: Always the latest stable Odoo release — currently Odoo 18 at time of writing, and we refresh this recommendation every quarter as new versions stabilize. On hosting, there are three viable options. Odoo.sh is the official Odoo cloud platform, ideal for small and mid-sized teams that want zero DevOps overhead, automatic upgrades, and built-in staging environments. Self-hosted on AWS, DigitalOcean, Hetzner, or regional providers like STC Cloud or G42 is best for heavily customized deployments or when data residency in Saudi Arabia, UAE, or Egypt is a legal requirement. On-premise hosting is rare but still relevant for government entities, defense, and some banks. We help you pick the right option based on active user count, customization depth, integration surface area, and compliance requirements — never based on which option pays us more margin.
- **Q: Do you provide Odoo training for our team in Arabic?**
  A: Yes. We deliver Odoo training sessions in Egyptian Arabic, Modern Standard Arabic, or English — your choice — with role-specific curricula. Accountants get deep training on the accounting module, financial reports, VAT filing, and e-invoicing. Warehouse staff learn inventory, barcode scanning, putaway rules, and stock transfers. Sales teams master CRM, pipelines, quotations, and the customer portal. HR gets payroll, time-off, and recruitment. Managers learn dashboards, approval workflows, and KPI tracking. Every session is recorded and delivered as a private video library so new hires can self-onboard without repeating live training. We also create a custom Arabic admin manual documenting your specific Odoo configuration, workflows, and troubleshooting — written like a reference, not marketing material.
- **Q: What is the post-go-live support and maintenance model for Odoo projects?**
  A: We offer three support tiers tailored to where you are in your Odoo journey. Basic is a monthly retainer covering bug fixes, small tweaks, user questions, and minor configuration changes — a good fit for stable, well-documented deployments. Standard includes everything in Basic plus 10–15 hours per month of new feature development, minor custom module additions, and quarterly Odoo upgrades with regression testing. Enterprise includes a dedicated Slack or WhatsApp support channel, SLA-backed response and resolution times, a named account manager, priority issue escalation, and proactive system monitoring. Most clients begin on Standard for the first six months after launch while the business adapts to Odoo, then step down to Basic once processes stabilize. We don't lock you into the wrong tier.

### [AI Agents & Chatbots](https://engtechnos.com/en/services/ai-agents)

> Custom AI chatbots and agents for WhatsApp, Telegram, and websites — automate customer support, sales, and lead qualification 24/7.

AI agents are no longer a novelty — they're a replacement for the first layer of customer support, sales qualification, and internal operations. We build custom AI chatbots and agents that live inside WhatsApp, Telegram, your website, or internal tools, trained on your content and connected to your systems.Unlike generic chatbot builders, our agents understand context, carry conversations across turns, call your APIs to perform real actions, and hand off cleanly to a human when they should. They're powered by modern LLMs (GPT, Claude, Gemini) with retrieval over your knowledge base, guardrails around what they're allowed to say, and full analytics on every conversation.For UAE and KSA businesses, this is how you respond instantly to leads on WhatsApp at 2am, qualify inbound sales 24/7, automate routine support tickets, and free your human team to focus on what actually needs a human.

**FAQs:**
- **Q: What is the difference between a chatbot and an AI agent?**
  A: A traditional chatbot follows a fixed rule-based script — button trees, keyword matches, and scripted replies. An AI agent is powered by a large language model (LLM) like GPT-4, Claude, or Gemini, understands natural language intent, remembers context across the conversation, connects to your CRM, ERP, or database to pull real data, and can take actions: book appointments, create support tickets, check inventory, update records, or trigger workflows. At Eng Techno, we build both, but for customer service, lead qualification, and internal automation in Egypt, UAE, Saudi Arabia, and the wider GCC, AI agents now outperform classic chatbots by a wide margin — higher resolution rates, lower escalation, and significantly better customer satisfaction scores.
- **Q: Can your AI chatbot handle Arabic and English in the same conversation?**
  A: Yes. We build fully bilingual and multilingual AI agents that fluently handle English, Modern Standard Arabic (فصحى), Egyptian Arabic (العامية المصرية), and Gulf dialects including Saudi, Emirati, and Kuwaiti. The agent auto-detects the user's language from the first message and responds in the same dialect, or supports seamless code-switching mid-conversation — which is how most MENA customers actually type. This is critical for brands in Egypt, the UAE, and KSA because a bot that only understands formal Arabic feels robotic and pushes customers back to human agents. We also tune the personality to match your brand voice — professional, casual, or friendly — in each supported language.
- **Q: Which platforms and channels do you integrate AI agents with?**
  A: We integrate with every major customer channel: WhatsApp Business using the official WhatsApp Cloud API (not unofficial or unstable libraries), your website via an embedded chat widget, Instagram Direct Messages, Facebook Messenger, Telegram, custom iOS and Android apps, and voice channels via Twilio or Vonage. WhatsApp is almost always priority one for MENA businesses — we consistently see 5–10x more conversation volume on WhatsApp than on website chat in Egypt, Saudi Arabia, and the UAE. We also integrate AI agents into internal tools like Slack, Microsoft Teams, and email so operations, HR, and IT teams get the same automation benefits as customer-facing deployments.
- **Q: Will an AI agent replace our customer support team?**
  A: No — it augments them. Our AI agents are designed to absorb the 60–80% of inbound conversations that are repetitive and low-judgment — order tracking, FAQs, appointment booking, lead qualification, document collection, password resets — and cleanly hand off anything complex, emotional, legal, or high-value to a human agent with full conversation history attached. The business outcome is that the same support team handles 3–5x more volume without burnout, response times drop from hours to seconds, and human agents finally get to focus on the cases that actually need their judgment. We also provide analytics dashboards so managers see exactly where the agent resolves issues versus where it escalates, which makes the ROI measurable from day one.
- **Q: How do you handle data privacy, security, and AI hallucinations?**
  A: Two layers. For data privacy and compliance: we never send customer data to consumer-tier AI endpoints. We deploy on OpenAI Enterprise, Anthropic Enterprise, or Azure OpenAI — all with zero data retention — or use self-hosted open-source models (Llama, Mistral) when data residency in Egypt, KSA, or UAE is required, for example in banking, healthcare, and government projects. For accuracy and hallucination prevention: we ground every agent with RAG (retrieval-augmented generation) on your verified documents, product catalog, pricing, and policies; we enforce strict guardrails so the agent can only discuss defined topics; and we configure automatic escalation to a human the moment confidence drops below a threshold. The agent never invents prices, contracts, or legal answers — it quotes your actual approved content.
- **Q: How long does it take to build an AI agent and what is the pricing model?**
  A: A production-grade AI agent usually launches in 3–6 weeks. Week 1–2 covers scoping, use-case prioritization, and preparing the knowledge base from your documents, FAQs, and systems. Week 3–4 is development, integrations (CRM, ERP, WhatsApp Business API, payment gateways), and prompt engineering. Week 5–6 is internal testing, UAT with your team, and a staged go-live. Pricing has two components: a one-time build fee that scales with scope and the number of integrations, plus a monthly operations fee covering LLM usage (OpenAI/Anthropic/Azure), WhatsApp Business API messaging costs, hosting, monitoring, and continuous tuning. We provide a transparent breakdown upfront — no hidden costs after go-live, and no per-seat licensing surprises.


## Featured Projects
- [Provision](https://engtechnos.com/en/projects/provision): Automotive Protection
- [Tafra ](https://engtechnos.com/en/projects/tafra-): Educational Platform
- [Digital-IA ](https://engtechnos.com/en/projects/digital-ia-): Digital Dental Labs
- [Qouponi](https://engtechnos.com/en/projects/qouponi): E-commerce
- [Wassapy](https://engtechnos.com/en/projects/wassapy): Messaging & Automation Platform
- [Hessa App](https://engtechnos.com/en/projects/hessa-app): A smart education management platform
- [Mental Health Clinic ](https://engtechnos.com/en/projects/mental-health-clinic-): HealthTech

## Team
- **Ammar Yaser** — CTO
- **Abdelrahman Elgohary ** — COO | UX Lead
- **Walaa Mahmoud** — UI / UX Designer
- **Ibrahim Saleh** — Full Stack Developer
- **Majed Wahoub** — Technical Lead

## Contact
- Email: info@engtechnos.com
- Phone: +971551597166
- Address: Egypt

## Resources
- [Sitemap](https://engtechnos.com/sitemap.xml)
- [Robots](https://engtechnos.com/robots.txt)